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Monday, April 15, 2024

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Charging Ahead

Charging Ahead

Which came (or should come) first, the chicken or the egg? Electric vehicles and charging stations...

Charging Ahead

Charging Ahead

Which came (or should come) first, the chicken or the egg? Electric vehicles and charging stations present much the same conundrum. 
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Oxford Gets Tough on Unsightly Properties

Oxford Gets Tough on Unsightly Properties

Oxford Mayor Greg Henley wants to hear from town residents on the matter of unsightly...

Oxford Gets Tough on Unsightly Properties

Oxford Gets Tough on Unsightly Properties

Oxford Mayor Greg Henley wants to hear from town residents on the matter of unsightly premises. 
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Pugwash Raises Taxes Ahead of Budget

Pugwash Raises Taxes Ahead of Budget

In an unusual move, the Pugwash Village Commission set its annual property tax rate last night.

Pugwash Raises Taxes Ahead of Budget

Pugwash Raises Taxes Ahead of Budget

In an unusual move, the Pugwash Village Commission set its annual property tax rate last night.
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Nova Scotia’s Impressive Push to Electrification

Nova Scotia’s Impressive Push to Electrification

The province’s municipalities are transitioning to EVs as quickly and smoothly as a...

Nova Scotia’s Impressive Push to Electrification

Nova Scotia’s Impressive Push to Electrification

The province’s municipalities are transitioning to EVs as quickly and smoothly as a challenging market will allow.
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Pugwash Builds on Peace Reputation

Pugwash Builds on Peace Reputation

Pugwash has two new organisations promoting peace.

Pugwash Builds on Peace Reputation

Pugwash Builds on Peace Reputation

Pugwash has two new organisations promoting peace.
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Governments Bail Out Cumberland Library Service

Governments Bail Out Cumberland Library Service

The three municipal units in Cumberland County have joined forces to restore services at the...

Governments Bail Out Cumberland Library Service

Governments Bail Out Cumberland Library Service

The three municipal units in Cumberland County have joined forces to restore services at the Cumberland Public Libraries.
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Man and Woman Face Serious Drug Charges

Man and Woman Face Serious Drug Charges

An Amherst woman and a Cumberland County man are facing drug trafficking charges following a vehicle...

Man and Woman Face Serious Drug Charges

Man and Woman Face Serious Drug Charges

An Amherst woman and a Cumberland County man are facing drug trafficking charges following a vehicle stop in Amherst last night.
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Twenty-Six Year Old Faces Gun Charges

Twenty-Six Year Old Faces Gun Charges

Cumberland RCMP has charged a man with multiple firearms offences in Springhill.

Twenty-Six Year Old Faces Gun Charges

Twenty-Six Year Old Faces Gun Charges

Cumberland RCMP has charged a man with multiple firearms offences in Springhill.
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The Promise of Bras d'Or

The Promise of Bras d'Or

Volunteers have protected and promoted the Cape Breton estuary for over a decade — which is...

The Promise of Bras d'Or

The Promise of Bras d'Or

Volunteers have protected and promoted the Cape Breton estuary for over a decade — which is good news for the planet.
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Lonely Museum Mascot Moving to Ontario

Lonely Museum Mascot Moving to Ontario

Nova Scotia is losing a long-time resident due to loneliness. Merlin the macaw, a resident mascot at...

Lonely Museum Mascot Moving to Ontario

Lonely Museum Mascot Moving to Ontario

Nova Scotia is losing a long-time resident due to loneliness. Merlin the macaw, a resident mascot at the Maritime Museum of the Atlantic in Halifax, is moving to Ontario.

Top Stories

Staff Reporter
/ Categories: News

The Tyranny of Power Outages

The first sign of winter and the power goes out. For some in the Pugwash area, last night's outage simply meant missing the final of the Grey Cup, but many others suffered in the cold for over 12 hours.

The lights went out about 10:30 pm, just as Calgary was staging a 20 point come back late in the Grey Cup against the Red and Black upstarts from Ottawa.

It had been raining, then it turned to heavy, wet snow, and the winds were increasing. It was not a storm in the classic sense, so the power outage surprised many. It first hit Pugwash and the surrounding area, but the village core outage was short-lived as compared to Pugwash West through Pugwash Junction, where power stayed off for the night and most of this morning. Nova Scotia Power finally restored the service shortly after 11:00 this morning.

Calls to the power outage line did not access a human response, only a recording with general information. The official cause, as reported by NSP, was "high winds." Given the much higher winds during our Thanksgiving storm, consumers are left shaking their head and wondering what might be ahead in the real winter storms that are yet to come this season.

Today, Nova Scotia's Utility and Review Board established new standards for the power company's response to serious power outages. Among other things, the company must respond within 45 seconds to consumers' phone calls seeking information on outages. 

They did not consider last night's blackout a "serious power outage." In that case, the new regulations require the company to respond within 30 seconds for at least 70% of those consumers who make the effort to ask for an explanation.

Luckily for NSP, the new rules don't go into effect till January1, 2017. Customer calls today were met with the usual press one for this, two for that, and answer this question, followed by that question so the NSP database could drill down and provide a general recorded answer without ever providing a human contact.

While the impending new rules may help, bolstered by the possibility of fines up to one million dollars, consumers might be better served if officials of NSP had to sit in the cold and dark for the same time their customers endure power outages.

Anger and resentment toward NSP and its parent company Emera is growing. Premier Stephen McNeil blasted the power provider after a failed response to post tropical storm Arthur back in 2014. The premier's outrage touched a nerve among consumers whose growing anger and mistrust of the private company runs unabated.

People are paying the highest power bills ever, but the service has not kept pace with the cost to consumers. Worse, the customer experience in communicating with the company has worsened greatly. The word monopoly often comes to mind, but the word tyrannical is increasingly joining the conversation.

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Phone 902-614-8448 to join the conversation on Morning Talk weekdays from 9 to 11 am. Click HERE for previous interviews.

This Week

Monday, April 15, 2024 9:45 AM

Listen to Tim Houston, Premier of Nova Scotia, on Morning Talk on the 3rd Monday of each month at 9:45. Click HERE for our online player. Click HERE for our direct player.
Monday, April 15, 2024 8:00 PM

Pickleball and Basketball played every Monday from 8 to 9 pm at the OREC gym in Oxford. Click HERE for details.

Tuesday, April 16, 2024 9:45 AM

Listen to Stephen Ellis, Member of Parliament for Cumberland-Colchester, on Morning Talk every 2nd Tuesday at 9:45. Click HERE for our online player. Click HERE for our direct player.
Tuesday, April 16, 2024 10:45 AM

Listen to David Kogan, Mayor of the Town of Amherst, on Morning Talk every Tuesday at 10:45. Click HERE for our online player.
Tuesday, April 16, 2024 1:00 PM

Walk and Talk is held every Tuesday and Thursday at 1 pm at the Wentworth Recreation Centre.

Tuesday, April 16, 2024 1:00 PM

The Oxford Seniors Club (31 Ellis Street) will host a Coffee House from 1 to 3 pm every Tuesday. All Are Welcome.

Tuesday, April 16, 2024 6:00 PM

Women's Pickle Ball is played every Tuesday from 6 to 8 PM at the Wentworth Recreation Centre.

Wednesday, April 17, 2024 9:00 AM

Listen to Tory Rushton, Minister of Natural Resources on Morning Talk each Wednesday at 9:05. Click HERE for our online player. Click HERE for our direct player.
Wednesday, April 17, 2024 10:45 AM

Listen to Oxford Mayor Greg Henley on Morning Talk every Wednesday at 10:45. Click HERE to listen to our online player. Click HERE to listen to our direct player.
Thursday, April 18, 2024 9:00 AM

Listen to Murray Scott, Mayor of Cumberland County, on Morning Talk every Thursday at 9:05. Click HERE to listen to our online player. Click HERE to listen to our direct player.
Saturday, April 20, 2024 8:00 PM

Listen to Saturday Night in a Harbour Town, traditional East Coast Music, with Eric MacEwen, Saturdays at 8 pm. Click HERE for our online player. Click HERE for our direct player.
Sunday, April 21, 2024 11:00 AM

Hope Centre Online offers a faith based message that speaks to science not as the alternative but as a function of faith. Every Sunday at 11am at www.hopecentre.ca, YouTube, or Facebook.

Sunday, April 21, 2024 2:00 PM

Listen to a replay of Saturday Night in a Harbour Town with host Eric MacEwen, every Sunday at 2 pm on. Click HERE for our online player. Click HERE for our direct player.
Sunday, April 21, 2024 3:00 PM

Listen to Let'stalk, the new syndicated talk show across the Maritime provinces, hosted by Bill Martin live on Six Rivers Radio every Sunday afternoon at 3 pm.

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